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update not complete/VER mismatch error

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just bought a 2011 dodge 3500 with your smarty touch tuner in the truck. But when it fires up it says a previous update was not complete! we need to recover the ECM to stock software, but keep the SMARTY Touch locked to your vin #. So I click ok on the screen. It then says turn key off and press OK. so i do and it loads then says Turn key on then press OK. so i do that and it loads again but then comes up with an error that says. VER mismatch! tuned VER#11351231AN Connected

VER#11351231AN then just gives me the option to exit. Ive tried doing it several times and nothing is working. please help

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Hi TJ,


I have responded already to your support ticket.


Thank you!




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